Effective Date: July 1, 2026 | Last Updated: July 1, 2026
At Tawazay, we are committed to delivering fresh, high-quality food quickly, safely, and efficiently. This Delivery Policy explains how our delivery services operate, including delivery areas, estimated delivery times, customer responsibilities, and service limitations.
By placing an order with Tawazay, you agree to the terms outlined in this Delivery Policy.
Every order is prepared with care and delivered with a focus on Food Quality, Order Accuracy, Delivery Safety, Timely Service, and Customer Satisfaction. Our goal is to ensure that every meal arrives fresh, delicious, and ready to enjoy.
Delivery availability depends on Branch Location, Delivery Coverage Zone, Operational Capacity, and Road Accessibility. Delivery areas may vary by city and branch.
Customers can verify delivery availability by entering their address or contacting customer support before placing an order. Tawazay reserves the right to expand, modify, or restrict delivery zones at any time.
Delivery service is available during official operating hours. Standard operating hours may vary by location.
Example: Daily, 12:00 PM – 2:00 AM.
Certain locations may operate under different schedules during public holidays, religious events, special promotions, or operational requirements. Updated hours will be communicated through official channels where applicable.
Estimated delivery times depend on distance from the branch, order volume, traffic conditions, weather conditions, and road accessibility.
Typical delivery times: Standard Delivery 30–60 minutes, Peak Hours 45–90 minutes. Estimated times are provided for convenience only and are not guaranteed.
Delivery charges may vary based on distance, delivery zone, order value, and promotional campaigns. Applicable delivery charges will be displayed before order confirmation. Tawazay reserves the right to modify delivery fees without prior notice.
Where available, customers may receive updates regarding order confirmation, food preparation, dispatch status, delivery progress, and order completion. Tracking availability may vary by platform and location.
Accurate Delivery Address — including house number, street information, area name, and landmark details.
Valid Contact Information — customers must provide an active phone number for communication regarding delivery.
Order Acceptance — customers should ensure availability to receive the order at the delivery location. Failure to answer calls or accept delivery may result in delays or cancellation.
If our delivery team cannot successfully complete delivery due to no response from the customer, incorrect address information, restricted access, or safety concerns, additional delivery attempts may not be possible. In such situations, refunds may not be available in accordance with our Refund Policy.
We take reasonable measures to preserve food quality during transportation through approved packaging standards, temperature-control procedures, delivery time management, and operational quality controls. However, food quality may be affected by factors outside our control, including extended delivery delays caused by external conditions.
Where available, customers may request contactless delivery. Orders may be placed at the designated drop-off point; customers should retrieve orders promptly. Tawazay is not responsible for items left unattended after successful delivery completion.
While we strive to meet estimated delivery times, delays may occasionally occur due to high order volume (especially during weekends, holidays, and promotional periods), traffic conditions, weather conditions, public events, or technical issues. Tawazay will make reasonable efforts to minimize delays and keep customers informed where possible.
Tawazay reserves the right to refuse delivery where customer safety cannot be ensured, delivery personnel face security risks, fraudulent activity is suspected, or orders violate company policies.
Deliveries to offices, shopping centers, educational institutions, hospitals, and business facilities may require customers to meet delivery personnel at designated access points or reception areas.
Some deliveries may be fulfilled through approved third-party delivery providers. While we work with trusted partners, delivery performance may occasionally be affected by factors outside Tawazay's direct control.
Customers are encouraged to review orders upon receipt. If an issue is identified, please contact Customer Support promptly regarding missing items, incorrect orders, damaged packaging, or delivery concerns. Our team will investigate and assist in accordance with company policies.
The safety of customers and delivery personnel remains a priority. Customers are expected to maintain respectful and professional behavior toward delivery personnel. Abusive, threatening, or inappropriate conduct may result in service refusal and future restrictions.
Tawazay shall not be responsible for delays, interruptions, or delivery failures caused by circumstances beyond reasonable control, including natural disasters, severe weather, government restrictions, public emergencies, civil disturbances, internet outages, and transportation disruptions.
Tawazay reserves the right to update this Delivery Policy at any time, including delivery areas, charges, operating hours, service procedures, and customer requirements. Updated policies will be published on this page.
For delivery-related inquiries, please contact:
? delivery@tawazay.com
? support@tawazay.com
? +92 3-111-000-744
? Hyderabad, Pakistan
At Tawazay, we understand that delivery is an extension of the customer experience. Every order is prepared with care and delivered with the same commitment to quality, speed, and hospitality that defines our brand.
Fresh Taste • Fast Delivery • Real Hospitality
© 2026 Tawazay. All Rights Reserved. This Delivery Policy should be read together with our Terms & Conditions, Privacy Policy, and Refund Policy.
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