Effective Date: July 1, 2026 | Last Updated: July 1, 2026
Welcome to Tawazay. At Tawazay, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or interact with our services.
By using our website, mobile services, or placing an order with Tawazay, you agree to the practices described in this Privacy Policy.
Tawazay is a fast-food brand committed to delivering quality food, exceptional service, and a seamless customer experience through our restaurants, website, and digital ordering platforms. For the purposes of this Privacy Policy, "Tawazay," "we," "our," and "us" refer to Tawazay Fast Food and its affiliated operations.
Personal Information — Full Name, Phone Number, Email Address, Delivery Address, Billing Information, Order History, Customer Feedback.
Account Information — If you create an account, we may collect your Username, Login Credentials, Saved Addresses, and Order Preferences.
Technical Information — When you visit our website, we may automatically collect IP Address, Browser Type, Device Information, Operating System, Website Usage Data, and Cookies and Tracking Information.
We use collected information to process and fulfill orders, deliver products and services, provide customer support, improve our products and services, personalize customer experiences, manage loyalty and promotional programs, communicate updates and offers, improve website performance and security, and comply with legal and regulatory obligations.
With your consent, we may send promotional offers, special discounts, product announcements, new menu launches, and marketing campaigns. You may unsubscribe from marketing communications at any time by following the instructions included in our messages.
To process and deliver your orders, we may use information such as name, contact number, delivery address, and payment information. This information is used solely for order fulfillment and customer service purposes.
Our website may use cookies and similar technologies to improve user experience, remember user preferences, analyze website traffic, enhance website functionality, and improve security. Users may disable cookies through browser settings, although some website features may not function properly.
Tawazay does not sell customer personal information. We may share information only with:
Service Providers — third-party companies that assist with website hosting, payment processing, delivery services, marketing services, and technology support.
Legal Authorities — when required by law, regulation, court order, or government request.
Business Transfers — in connection with mergers, acquisitions, restructuring, or other business transactions.
We implement reasonable technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, and disclosure. While we strive to protect customer information, no online transmission or storage system can be guaranteed to be completely secure.
We retain personal information only for as long as necessary to provide services, maintain business records, resolve disputes, meet legal obligations, and enforce company policies. When information is no longer required, it may be securely deleted or anonymized.
Depending on applicable laws, you may have the right to access information we hold, correct inaccurate or incomplete information, delete personal information where legally permitted, withdraw consent for marketing communications at any time, and request updates to your personal details. Requests may be subject to verification and legal requirements.
Tawazay's services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of external websites. Users are encouraged to review the privacy policies of those websites separately.
Online payments may be processed through authorized third-party payment providers. Tawazay does not store complete payment card information on its systems unless specifically required and secured according to applicable industry standards.
Where necessary, information may be processed or stored using service providers located in different jurisdictions. We take reasonable measures to ensure appropriate protection of personal information in such circumstances.
Tawazay may update this Privacy Policy from time to time to reflect legal requirements, business changes, technology updates, and service improvements. Updated versions will be published on this page with a revised effective date. Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.
By submitting forms or placing orders, customers may receive transactional updates via WhatsApp, SMS, or email.
If you have questions regarding this Privacy Policy or how your information is handled, please contact us:
? privacy@tawazay.com
? support@tawazay.com
? +92 3-111-000-744
? Hyderabad, Pakistan
At Tawazay, customer trust is one of our most valuable assets. We are committed to handling personal information responsibly, transparently, and securely while delivering exceptional food and customer experiences.
Fresh Taste • Fast Delivery • Real Hospitality
© 2026 Tawazay. All Rights Reserved. Your privacy matters to us, and we are committed to protecting your information with transparency, integrity, and care.
Reach us directly, or send a message and our team will get back to you shortly.